Dear Customer,
If Dreame products purchased from us have defects within the warranty period, please contact the Dreame Repair Center Germany directly for service inquiries.
Customers receive a guarantee of 24 months on our devices – in exceptional cases 36 months .
Report your case to the Dreame hotline or write an email. Once you have specified the error, you will receive a shipping label with order details:
Your service hotline number: +49 800 000 1747
Office hours: Mon – Fri 9am – 6pm
Preferably by email: aftersales@dreame.tech
For end customers, the deposited after-sales policy applies, which can be accessed via this link:
Returns to us can only be accepted for end customers in the case of DOA. Please send us an RMA request in advance to:
Thank you.
Best regards
TEQPHONE GmbH
Your After Sales Service Team
